Handling Unexpected Bag Increases:
You accepted an order based on the customer indicating it would be 2 bags, knowing that you had enough time to manage it. However, upon arrival, you discover it's actually 4 large bags. While this situation is uncommon, it can happen. Here are your options for handling it:
1. Complete the Order:
Since you’re already there, you could proceed with the pickup. A 4-bag order is still manageable, and if you message the customer to explain that you only prepared for 2 bags but are accommodating the change, it might even lead to a generous tip.
2. Extend the Delivery Deadline:
Customers agree to provide accurate bag counts when placing their order. If the count is incorrect, it’s reasonable to let them know their order may take longer. You can take an extra day to complete it, and we’ll update the delivery deadline on your behalf.
3. Contact Support to Reassign the Order (Not Recommended):
You could cancel the order and have it reassigned to another provider, though this is not ideal. It can negatively impact the customer experience when orders are canceled or delayed. While support will assist with reassignment if needed, keep in mind there’s no compensation for canceling since extending the delivery is an option.
Ultimately, the decision is yours, but we encourage solutions that maintain a positive experience for both you and the customer.
Got a question? Email us at [email protected]—our pickup and delivery promise extends to your queries, ensuring a fresh solution every time!