The location you deliver the clean clothes is important to customer experience.
Delivery Location: Place the clean laundry back in the same location where you picked it up. This ensures our clients can easily find their items. If there is precipitation in the forecast, its a great idea to place it somewhere that will be covered. That said, please follow any specific instructions from the customer.
Pickup and Delivery Details: The Tumbil App clearly indicates pickup location and we use the pickup location as the delivery location. Make sure to check for any specific notes left by the client about their preferences.
Picture Confirmation: After dropping off the bags, you’ll be prompted to take a photo of the bags. Please ensure that the bags are clearly visible, along with context showing their exact location. This helps maintain our service standards and keeps everyone informed. Once you take the photo, please do not touch the bags again.
Need a Reminder? If you ever forget the exact pickup location (like behind the planters at the side door), no worries! Simply scroll to the Pickup page within the app, where you can refer to the picture you took during pickup.
Thank you for your attention to detail and commitment to providing exceptional service! Let’s keep delivering that fresh, clean laundry our clients love! If you have any questions, we are always available at [email protected].