Pickup and Delivery Deadlines

Deadlines are calculated according to what time the order was placed, NOT what time it was accepted.

For Standard Orders placed before 3pm, the pickup deadline is 8pm that night, with delivery by 8pm the following day. If placed after 3pm, the pickup is by 8pm the next day, and delivery is by 8pm the day after. Customers prefer fast service, so early pickups and deliveries improve your ratings and tips.

For example, an order placed at 5pm on Monday has a pickup deadline of 8pm Tuesday and a delivery deadline of 8pm Wednesday.

Rapid Orders are a great way to earn more! Once you reach Associate level, you can accept these orders. Rapid Orders placed by 10am have a 2pm pickup and 8pm delivery the same day. Rapid Orders placed between 10am and 3pm must be picked up by 8pm that evening and delivered by 10am the next morning. These orders come with higher payouts, so be sure to take advantage when eligible!

For example, an order placed at 9am on Monday has a pickup deadline of 2pm Monday and a delivery deadline of 8pm Monday.

For Rapid Orders placed between 10am-3pm: Pickup deadline is 8pm that evening and your delivery deadline is 10am the next morning.

For example, an order placed at 11am on Monday has a pickup deadline of 8pm Monday and a delivery deadline of 10am Tuesday.

For Rapid Oders placed after 3pm:

Your pickup deadline is 2pm the following day and your delivery deadline 8pm that night.

For example, an order placed at 5pm on Monday has a pickup deadline of 2pm Tuesday and a delivery deadline of 8pm Tuesday.

All pickups and deliveries must be made between 8am and 8pm. Avoid delivering outside these hours unless the customer gives permission. Speedy service improves ratings and tips, so aim to complete deliveries as quickly as possible.

Have questions? We've got answers! Email us at [email protected].