At Tumbil, we believe that clear and proactive communication with customers is key to ensuring satisfaction.
Example: letting the customer know when you’re on your way to pick up their laundry can serve as a gentle reminder to make sure everything is ready to go.
Example: if a scheduled pickup doesn't work for the customer, don't hesitate to offer an alternative time that works for both of you. By working together and being flexible, you help build a stronger, more positive relationship with your customers.
Remember, clear communication fosters greater customer happiness, and a happy customer often leads to better tips and future opportunities! So, don't be shy—use the messaging system to keep the lines of communication open and ensure a smooth and pleasant experience for everyone involved.