Canceling an order after accepting it can cause significant harm to our business and reputation. It leads to a poor customer experience, which can result in lost customers and places a heavy burden on our support team. If you cancel an order, you risk losing points, dropping in rank, and potentially facing suspension of your account.
That said, your safety is our top priority. We want you to feel secure and comfortable using the Tumbil platform. If you're faced with a situation like sexual harassment, receiving unsafe or unsanitary laundry, or any other circumstance where continuing the order would be unsafe or unreasonable, reach out to us immediately. We will handle the situation in a way that ensures your safety, and you will not be penalized for making the right call.
While canceling orders is generally harmful, there are clear exceptions. Use your best judgment, and know that if an issue arises, we’ll always have your back.
Need any help or have a question? Email us at [email protected], and we'll promptly get back to you.